Shipping policy

RETURN POLICY

Thank you for shopping at www.valleyoutdoorpower.

If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to be accompanied by the original receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item and the status. If your return is approved, we will initiate a refund on the same card in which you used for your purchase. It may take time to appear on your transaction history depending on your card issuer’s policies.

If your item was sent Free Freight you will be responsible for paying return shipping costs as well as our cost we incurred to ship to you. If you paid for shipping on your order you will be responsible for return shipping cost and refunded for your order less the amount paid for shipping.

If you have any questions regarding our return policy, or need to process a return, please contact us at sales@valleyoutdoorpower.ca or call (705) 588-2244.